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Our Promise

It's the Harcourts Promise

Our mission is to create clients for life. To achieve this, we commit to Our Promise; a written assurance that we will deliver you an exceptional level of service and, most importantly, deliver on your primary objective – to achieve the best possible result for your property. Our Promise is made up of five essential services that you, our clients, need from us so that you’re 

Our Promise is your absolute assurance of how seriously we take our responsibilities on your behalf and the importance we place on our working relationship with you.confident in the process we use to market your property. 

DETAILED MARKETING PLAN After completing initial showings, research and consultation with you, we will design a marketing strategy that is tailored specifically for you, your property and the current market conditions. A fully detailed marketing action plan calendar will be presented to you so that you can see where and when all scheduled promotional activities and communication will take place. 

POST-SHOWING FEEDBACK Following each visit by a potential buyer and after every showing, we will contact you to let you know how your property was perceived and whether any strong interest has been shown. We will keep you informed of any potential buyers seeking a second viewing of the property. 

WRITTEN PROGRESS REPORT We will provide you with a detailed, written report on what marketing activities have occurred to date, the inquiry and buyer viewings that marketing has generated, and what is planned for the following period of time. Our report will be updated on a regular basis. Overview feedback we have gathered from buyers and any relevant activity in the market that could impact the outcome of your property will also be presented. 

MARKETING REVIEW MEETINGS It is important that we get together regularly to review your marketing progress. These discussions often reveal opportunities to build upon the original marketing plan with new information from the market and feedback on property features that are being well received. It is also an opportunity to examine how you are feeling and to clarify anything from within the written reports.

ALL OFFERS PRESENTED IN WRITING We will ask that any potential buyer expressing an interest in your property put their offer in writing. This not only shows their sincere intent but also allows us to enter negotiations in a committed and professional manner. We will be there to assist you and offer advice on the written offers received, so that you can make a timely and informed decision with as little stress as possible.

24/7 ONLINE ACCESS As an exclusive client of ours, we offer the benefit of a client login which gives you 24/7 access to everything you need to know about what is happening with your property.

This valuable tool will house a copy of Our Promise commitment, the marketing plan and calendar, marketing reports and feedback about your property. In addition to this all of the documents relating to the property will be held here, as well as reports on how your property is performing through the various portals in which your property is marketed.

Our Client Login offers other beneficial features;       

  • Sends reminder alerts prior to specific calendar events       
  • Sends notifications when new documents have been uploaded       
  • Access to all reports and documents       
  • View live website hits